Shipping policy

Shipping & Processing Policy

Thank you for shopping with us! Please review our policies below regarding order processing and shipping timelines.

Processing Times

 Standard Processing: Please allow 10–14 business days for your order to be processed before it is shipped.

 Sale Events: During sales, please add an additional 3 business days to the standard processing time.

 Installment Payments: Orders placed using Klarna, Sezzle, Affirm, Afterpay, or Quadpay require an additional 3–5 business days for processing to account for fund clearance.

 Custom Items: Custom jewelry, cardigans, and charms may take up to 12 weeks to ship.

 Notification: You will receive an email notification if your specific order requires additional processing time.

Shipping Information

 Operating Hours: Orders are processed and shipped Monday–Friday, 9:00 a.m. to 4:00 p.m. We are closed on all holidays.

 Weekend Orders: Orders placed on weekends will be processed starting on the next business day.

 Transit Time: Once you receive your shipping confirmation, please allow 3–5 business days for your package to arrive.

Important Liability Notice

Please ensure your shipping address is correct during checkout, as we are not responsible for orders shipped to incorrectly entered addresses.

Additionally, we are not liable for packages marked as "Delivered" by the carrier that are not received. If your tracking information shows your package has been delivered but you have not received it, please contact USPS directly to file a claim.

Contact Us

If you have any questions or concerns regarding your order, please reach out to our team at mystiqeboutique@gmail.com.