Warranty

1-Year Jewelry Warranty & Exchange Policy

We are committed to the quality of our craftsmanship. We offer a one-time exchange or repair for eligible items within 365 days of your original purchase date.

 Important Note: This policy covers repairs and exchanges only. No monetary refunds will be provided at any time.

Coverage Details

Eligible Items:

  • Class rings, stock rings, necklaces, charms, pendants, bracelets, and cufflinks.

What We Cover:

  • Manufacturing defects and normal wear and tear, including loose or missing stones, broken clasps, and snapped chains.

Exclusions:

  • Personalized/Engraved Items: These pieces are not eligible for this warranty.

  • Extreme Damage: Any damage resulting from extreme misuse (e.g., items being run over).

How to Initiate a Claim

To be eligible for warranty service, you must complete these steps:

  1. Register Your Product: Before filing a claim, you must register your item online via the "Registration" tab on our website.

  2. Reference Your Serial Number: Locate the unique serial number printed on the back of this card.

  3. Submit for Inspection: Ship the item to our facility for evaluation. Please note that customers are responsible for all return shipping costs.

  4. Resolution: Once your item has been inspected, we will proceed accordingly:

    • Repair or Replacement: If the claim is approved, we will repair the item or provide a replacement.

    • Unrepairable Items: If the item cannot be repaired due to extreme damage not deemed as normal wear and tear, you will have the option to purchase a replacement at 50% of the retail value. In this instance, the customer is responsible for all associated shipping and handling fees.